About Heroes & Villains San Jose
What is Heroes & Villains Fan Fest?
In 2014, Stephen Amell, Emily Bett Rickards, David Ramsey and Manu Bennett took a risk on a young event called Walker Stalker Con. Today, Heroes and Villains welcomes more than 100,000 members of the #FanFestFamily to 7 venues around the world to meet actors and artists from their favorite shows.
Who is the event organizer?
Heroes and Villains Fan Fests is put on by Fan Fest, a team of fans from across the country. Fan Fest also puts on Walker Stalker Con in sixteen cities across the globe.
Hours & Location
When is Heroes & Villains San Jose?
We’ll be bringing your favorite universes to life at the San Jose Convention Center on December 1 & 2, 2018!
We can’t wait to celebrate year FOUR with you!
Where is the event held?
In 2018, we will return to the San Jose Convention Center. For directions, details about parking, and more visit our Venue Page!
What are the event hours?
Saturday: 10:30 AM – 6:00 PM
VIP Entry: 9:00 AM
Sunday: 10:30AM – 5:00 PM
VIP Entry: 9:00 AM
Is there an official hotel for the event?
Hotel details will be released in early 2018!
Code of Conduct
What is your Anti-Harassment Policy?
We have a zero-tolerance policy for harassment of any kind, including but not limited to: stalking, intimidation, offensive verbal comments, physical assault, battery, harassing or unwanted photography or recording, continuous disruption of panels or other events, bathroom policing, inappropriate physical contact, and unwelcome physical attention.
We reserve the right to remove any person from the event at any time. If someone’s behavior makes you uncomfortable, please locate a staff member or visit our customer service desk to report an incident.
What is your Cosplay Policy?
Prop weaponry is allowed on the condition that it is comprised of light materials such as plastic, resin, foam, rubber or cardboard.
No fake guns of any kind or design will be allowed inside the venue. Crossbows and prop projectile weapons must be unstrung.
A member of our security team may Peace Bond your prop. We utilize zip ties to mark items as ‘safe’ and inspected. Once we have tagged your item, you are not permitted to remove it. We do our best to ensure that the trail tape can be easily hidden for photos.
Please use your common sense – if your prop can be mistaken for a real weapon, do not bring it.
Additionally, whether you are a member of the general public or a member of the cosplay community, please remember that “Cosplay Is Not Consent,” and familiarize yourself with our Anti-Harassment Policy.
What is your Weapons Policy?
Management shall have sole discretion in any matter that they believe may affect public safety or be important to protect the integrity of the event.
Walker Stalker Con has a zero-tolerance policy for real weaponry. Real weapons of any kind are expressly forbidden on the premises, including:
- Firearms, airsoft guns, BB guns, cap guns, paintball guns and pellet guns). This also applies to attendees who may have a permit or license to carry said weapon.
- Metal-bladed weapons including katanas, axes, daggers, hatches, knives, swords, and switchblades)
- Explosives (including firecrackers and fireworks)
- Chemical weapons (including mace and pepper spray)
- Blunt weapons (including brass knuckles, hockey sticks, clubs, baseball bats)
- Hard prop weapons (including props made of metal, fiberglass, and glass)
Any person found to be carrying a weapon of any kind will have their ticket for the event revoked and to be removed from the event space.
What is your Bag / Backpack Policy?
Bags of all sizes will be allowed inside the venue but will be subject to search. A larger bag or backpack may slow your entry into our event, while we ensure the safety of those around you. We ask for your patience entering the hall.
Tickets & Admission
What is Will Call?
Will Call, or the Box Office, is where all guests (including VIPs of all levels and Groupon customers) pick up their badges or wristbands for admission to the event. You will need to bring your confirmation email, either printed or on your phone. For information including Will Call hours and locations, visit our schedule page.
Can I pick up tickets for my friends or family members?
Yes, just bring an order confirmation for all the tickets you plan to pick up (multiple tickets may be included in a single order confirmation if purchased together). No ID required.
Do you offer children's tickets?
Children 10 and under are free with a paid adult ticket (maximum two children per adult ticket).
If your child has a VIP pass (Regular, Gold, or Platinum) and you want to enter early with them and stay with them in Autograph lines, seating for panels, etc., you will need to have the same VIP level as your child.
If you have a Platinum ticket and want your child to be able to skip lines with you, sit in the front rows at panels and eat lunch in the green room, they will also need a Platinum VIP ticket.
Do you offer a military discount?
We are proud to partner with VetTix to offer free General Admission Day Passes to all branches of currently-serving Military and Veterans, including immediate family of troops KIA. Visit VetTix.org to register today!
Don’t want to register for Vet Tix? Simply bring a valid Military ID to Will Call to receive a free General Admission Day Pass.
NOTE: Don’t miss out on important information pre-show! Make sure you sign up for our event emails HERE!
Is it possible to change or cancel my ticket?
All tickets are nonrefundable and nontransferable. Tickets cannot be applied towards future Heroes & Villains Conventions.
Will my badge or wristband be mailed to me?
Your ticket will NOT be mailed to you. A purchase confirmation will be emailed to you; please bring it to Will Call at the event.
Can you scan my order confirmation from my phone?
Yes! However, a printed order confirmation can mean shorter wait times.
What is included in General Admission?
General Admission includes admission to our event, general Q&A panels, and the opportunity to visit vendors and artists. They do not include Autographs or Photo Ops with the guests. Autographs and Photo Ops with guests CAN be purchased separately by attendees of any badge level.
Do you have accommodations for disabilities?
Absolutely! Please visit our Disability & FAQ HERE to learn more.
Do Regular VIPs include Photo Ops or Autographs?
No, Regular VIPs are like a fast pass and are limited in the number available. Photo Ops and Autographs may be purchased separately.
I purchased a Gold or Platinum ticket. When will I receive my exclusive Autograph and Photo Op codes?
Codes will be created and sent out via email one week before Photo Ops and Pre-Sale Autographs go on sale.
Do Platinum and Gold VIPs include Photo Ops or Autographs?
No, Platinum and Gold VIPs do not include Photo Ops or Autographs. Instead, our premier ticket packages now include exclusive codes that allow you to purchase Autographs and Photo Ops outside of our standard pre-sale availability, even if that item had previously sold out.
How can I upgrade my current ticket?
To upgrade your tickets to a higher level, simply purchase your new preferred level when it becomes available on our website, and email us at firstname.lastname@example.org within 30 days. We will then refund the lesser-valued pass. Remember, both tickets MUST have been purchased from us, NOT third parties (Groupon, Living Social, etc.) or other attendees.
Autographs, Photo Ops & Selfies
When and how are Autographs sold?
Generally, Autographs are purchased in person at each guest’s booth. Autographs are cash only, with prices set by each guest’s agent the weekend of our convention.
A selection of 8X10 photographs will be provided. Alternatively, you may bring an object for the actor to sign at their discretion.
Prices charged are per signature and range between 20-80 dollars.
For a limited number of high-demand actors, lines may be cut off based on how many people the actor can sign for in a single day, and their Autographs may be sold in advance of the event and a pre-purchased ticket will be required to enter the line.
Are there scheduled times for Autographs?
Our guests sign any time they aren’t in Photo Ops, panels, or enjoying lunch. Each guest will have a detailed schedule posted at their table as well. Due to longer lines, we recommend visiting more in-demand actors earlier in the day.
What is a Photo Op?
Photo Ops are professionally taken photos and include an 8×10 print out of your photo. You can purchase additional print outs or digital downloads from our photo op provider.
Photo ops are taken at scheduled times and are subject to change. Please visit Celeb Photo Op’s website and review their FAQs. Questions regarding photo ops should be directed to email@example.com
Can I take Selfies or Table Photos with the celebrities?
Some guests offer Selfies for purchase at their tables. The policy and price are set by each agent the weekend of the convention.
What are Pre-Sale Autographs?
For a limited number of high-demand actors, lines may be cut off based on how many people the actor can sign for in a single day. Additionally, a high-demand actor’s Autographs may be sold in advance of the event, and a Pre-Sale Autograph Ticket will be required to enter the line.
Can I give letters or gifts to the celebrities?
You may bring a small present or letter to a guest’s autograph booth. Gifts will NOT be accepted in the photo ops area due to limited space.
How many people can be in each Photo Op?
One Photo Op can have up to 2 adult attendees and 3 children attendees (16 and under) in it.