Frequently Asked Questions (US Events)

We remember our first convention. We had a lot of questions, and we bet you do too. Check out the answers below, or ask your fellow fans on Facebook & TwitterClick here for FAQs for London or Germany!

Tickets and Admission

Who needs to go to Will Call?

Will Call, or the Box Office, is where all guests including VIPs of all levels and Groupon, Gold Star, and Living Social customers must exchange their printed purchase confirmation for a badge or wristband granting convention admission. For information all Will Call hours and locations, visit your city’s schedule page.

Can I pick up tickets for my friends or family members?

Yes, just bring an order confirmation for all the tickets you plan to pick up (multiple tickets may be included in a single order confirmation if purchased together). No ID required.

Do you offer children's tickets in the US?

In the United States, children 10 and UNDER are free* with a paid adult ticket (2 children per 1 adult ticket).

*If you have a Platinum ticket and want your child to be able to skip lines with you, sit in the front rows at panels and eat lunch in the green room, they will also need a Platinum VIP ticket.

If your child has a VIP pass (Regular, Celebrity, Gold, or Platinum) and you want to enter early with them and stay with them in autograph lines, seating for panels, etc., you will need the same level of ticket as your child.

Do you offer a military or first responder discount?

In the United States, police, first responders and both former and active military can get a free General Admission Day Pass to our show simply by showing a valid ID at ticketing. Military dependents can also get a free General Admission Day Pass with a valid military ID! These tickets can only be picked up the day you attend, but do not sell out. We have never turned away someone who serves!

Don’t miss out on important information pre-show! Sign up for our emails on our city homepages! 

Is it possible to change or cancel my ticket?

All tickets are nonrefundable and nontransferable. Tickets cannot be applied towards future Walker Stalker Conventions.

Will my badge or wristband be mailed to me?

Your ticket will NOT be mailed to you. A purchase confirmation will be emailed to you; please bring it to Will Call at the event.

Can you scan my order confirmation from my phone?

Yes! However, a printed order confirmation can mean shorter wait times.

Do you offer children's tickets in Europe?

Overseas, ALL children under 10 years of age require a Children’s Ticket*, while all children OVER 10 require a ticket at the same level as their parent.

*If you have a Platinum ticket and want your child to be able to skip lines with you, sit in the front rows at panels and eat lunch in the green room, they will also need a Platinum VIP ticket.

What is included in General Admission?

General Admission includes admission to our event, general Q&A panels, and the opportunity to visit vendors and artists. They do not include autographs or photo ops with the guests. Autographs and photo ops with guests CAN be purchased separately by attendees of any badge level.

Do you have accommodations for disabilities?

Absolutely! Please visit our Accessibility Services FAQ to learn more.

VIP Levels

How can I upgrade my current ticket?

To upgrade your tickets to a higher level, simply purchase your new preferred level when it becomes available on our website, and email us at within 30 days. We will then refund the lesser-valued pass. Remember, both tickets MUST have been purchased from us, NOT third parties (Groupon, Living Social, etc.) or other attendees.

I purchased a Gold or Platinum ticket. When do I select which autographs and professional photo ops I want?

They will be selected at the event. When you pick up your badge you will also be given your autograph and photo op vouchers. These vouchers work like cash; you simply bring them to the celebrity’s table or photo op line and turn them in. You can select any solo photo op (duo and group photos are NOT included in ANY pass), even if it has previously sold out.

Do Regular VIPs include photo ops or autographs?

No, Regular VIPs are like a fast pass and are limited in the number available. Photo Ops and autographs may be purchased separately.

Autographs, Photo Ops & Selfies

When and how are autographs sold?

Generally, Autographs are purchased in person at each guest’s booth. Autographs are cash only, with prices set by each guest’s agent the weekend of our convention.

A selection of 8X10 photographs will be provided. Alternatively, you may bring an object for the actor to sign at their discretion.

Prices charged are per signature and range between 20-90 dollars.

For a limited number of high demand actors, lines may be cut off based on how many people the actor can sign for in a single day, and their autographs may be sold in advance of the event and a pre-purchased ticket will be required to enter the line.  In rare cases, lines are limited by ticket level due to the guest having limited time to sign autographs. Some actors allow free meet and greets while others require the purchase of an autograph in order to meet them.  That is entirely up to each actor and their management.

Are there scheduled times for autographs?

Our guests sign any time they aren’t in photo ops, panels, or enjoying lunch. Each guest will have a detailed schedule posted at their table as well. Due to longer lines, we recommend visiting more in-demand actors earlier in the day.

What is a photo op?

Photo ops are professionally taken photos and include an 8—10 print out of your photo. You can purchase additional print outs or digital downloads from our photo op provider.

Photo ops are taken at scheduled times and are subject to change. Please visit Celeb Photo Op’s website and review their FAQs. Questions regarding photo ops should be directed to

Can I take selfies or table photos with the celebrities?

Some guests offer selfies for purchase at their tables. The policy and price is set by each agent the weekend of the convention.

What are pre-sale autographs?

For a limited number of high-demand actors, lines may be cut off based on how many people the actor can sign for in a single day, and their autographs may be sold in advance of the event and a pre-purchased ticket will be required to enter the line.

Can I give letters or gifts to the celebrities?

You may bring a small present or letter to a guest’s autograph booth. Gifts will NOT be accepted in the photo ops area due to limited space.

How many people can be in each photo op?

One photo op can have up to 2 adult attendees and 3 children attendees (16 and under) in it.

Code of Conduct

What is your Anti-Harassment Policy?

We have a zero tolerance policy for harassment of any kind, including but not limited to: stalking, intimidation, offensive verbal comments, physical assault, battery, harassingor unwanted photography or recording, continuous disruption of panels or other events, bathroom policing, inappropriate physical contact, and unwelcome physical attention.

We reserve the right to remove any person from the event at any time. If someone’s behavior makes you uncomfortable, please locate a staff member or visit our customer service desk to report an incident.

What is your Cosplay Policy?

No fake guns of any kind or design will be allowed inside the venue. All other cosplay weapons must be made of plastic, resin, or foam. Crossbows must be unstrung.

If your cosplay weapon does not meet our guidelines, you may return it to your vehicle.

Additionally, whether you are a member of the general public or a member of the cosplay community, please remember that “Cosplay Is Not Consent,” and familiarize yourself with our Anti-Harassment Policy.

What is your Weapons Policy?

Heroes & Villains has a zero tolerance policy for real weaponry. Real weapons of any kind are expressly forbidden on the premises. This includes all firearms and airsoft guns. This also applies to attendees who may have a permit or license to carry said weapon.

Any person found to be carrying a weapon of any kind will have their ticket for the event revoked and to be removed from the event space.

What is your Bag / Backpack Policy?

For US Shows: Bags of all sizes will be allowed inside the venue but will be subject to search. A larger bag or backpack may slow your entry into our event, while we ensure the safety of those around you. We ask for your patience entering the hall.

Click here for London and here for Germany bag policies.